The recommendations call on airlines, airports, and the UK’s aviation regulator to implement concrete changes. Chief among these is the rollout of mandatory disability awareness training for all aviation personnel. This includes airline and ground staff, assistance providers, security teams, and hospitality services. Developed with input from people with disabilities, the training aims to bridge service gaps and promote a more respectful, confident experience for all travellers.

Clear communication is another key focus. The report urges the industry to improve how it informs passengers about requesting travel assistance, navigating in-airport services, and transporting mobility aids. Also underlined is the need for transparent, accessible complaints procedures.

“This report is the next critical step in making air travel more inclusive for disabled people,” said Grey-Thompson. “I’m grateful for the commitment the industry has shown to making change and breaking down barriers in aviation for everyone.”

The Civil Aviation Authority (CAA), which oversees airport accessibility compliance, has been advised to revisit its evaluation framework. The latest CAA Airport Accessibility Report, covering April 2024 to March 2025, showed encouraging results—most of the 28 UK airports assessed received ‘good’ or ‘very good’ ratings. However, three airports were identified as needing improvement.

UK Transport Secretary Heidi Alexander welcomed the report’s release, stating: “Everyone should be able to travel with dignity and be respected at every stage of their journeys, including disabled passengers. This report will help clear the runway for greater accessibility in aviation.”

AirportsUK chief executive Karen Dee reaffirmed industry commitment, noting that airports are assessed annually on their services to passengers with both visible and non-visible disabilities.

Disability rights advocate Anthony Jennings, who contributed to the taskforce’s findings, highlighted the importance of representation. “Disabled people’s lived experience, in collaboration with industry stakeholders, was fundamental to delivering inclusive recommendations,” he said. “Implementation of these actions will boost confidence among disabled travellers and lead to real-world improvements.”

The Task and Finish Group will continue to monitor progress, reporting annually to the Department for Transport. With widespread support and a clear action plan in place, the initiative marks a pivotal moment for making UK air travel more equitable and accessible.