Passenger-based award reflects service consistency and operational performance

PASSENGER-DRIVEN RECOGNITION

Ethiopian Airlines has been named Best Airline in Africa 2026 at the APEX Passenger Choice Awards.

The recognition is based on independently verified passenger feedback, reflecting customer experience across the airline’s global network.

AWARD METHODOLOGY

The Airline Passenger Experience Association Passenger Choice Awards are determined using passenger ratings collected through third-party platforms, covering more than 600 airlines worldwide.

This methodology positions the award as a measure of customer perception rather than an industry panel assessment.

SERVICE AND OPERATIONS

The award reflects Ethiopian Airlines’ continued focus on service delivery, including onboard experience, operational reliability, and network consistency.

The airline has maintained a strong position within the African aviation market through sustained investment in fleet modernisation and network expansion.

STRATEGIC OUTLOOK

Ethiopian Airlines indicated that it will continue to invest in aircraft, digital systems, and service improvements as it expands its international footprint.

The airline remains one of the continent’s largest carriers, with a network spanning Africa, Europe, Asia, and the Americas.