Airlink has been obliged to suspend its cargo operations at Windhoek’s Hosea Kutako International Airport following the change in the airport’s ground handling and cargo service provider.
Airlink apologises to its customers for the inconvenience and disruption this temporary measure is causing to their businesses.
While Airlink is ready to work with Paragon, the new service provider, the safety and security of its passengers, personnel, and aircraft are paramount. We can only restore cargo operations when Paragon’s aviation security – including dangerous goods handling – and other cargo handling certifications, approvals, and protocols are in place. If Airlink continues providing a cargo service at Windhoek without these, the integrity of its operations and international aviation safety and security will be compromised.
In the meantime, Airlink passenger services to Windhoek are continuing. Since last Saturday, Airlink has deployed a team of additional personnel from South Africa to assist Paragon with passenger processing. Although flights incur delays due to a shortage of ground handling equipment, Airlink makes up for lost time wherever possible to minimise inconveniencing customers.
Airlink operates up to four return flights a day between Johannesburg and Windhoek and up to three a day between Cape Town and Windhoek.
Affected and concerned air freight customers should contact Airlink Cargo’s customer care centre at +27 10 880 3631/2/3 or email firstname.lastname@example.org for updated information and advice.