Recognition highlights passenger experience, onboard service and family-focused offerings

Ethiopian Airlines has received three awards at the PAX Readership Awards 2026, held in Hamburg, Germany, recognising its performance across key areas of passenger service.

The airline was recognised in the categories of Outstanding Food Service by a Carrier – Africa, Best Overall Passenger Experience – Africa, and Best Children’s Amenity Kit – Africa.

FOCUS ON PASSENGER EXPERIENCE

The awards reflect continued investment in onboard service delivery, including catering, cabin products, and customer experience design. The airline’s approach combines operational scale with targeted enhancements aimed at improving the passenger journey across different travel segments.

ONGOING FLEET AND PRODUCT DEVELOPMENT

Ethiopian Airlines continues to invest in fleet modernisation, inflight entertainment, and connectivity solutions as part of its broader service strategy.

As outlined in the company’s profile (page 2), the airline operates a fleet including Boeing 737, 777, and 787 aircraft, alongside Airbus A350 variants and De Havilland Q400 turboprops, supporting a network of more than 160 destinations across five continents.

POSITIONING WITHIN LONG-TERM STRATEGY

The recognition aligns with Ethiopian Airlines’ Vision 2035 strategy, which aims to position the group among the world’s leading aviation organisations. The awards further reinforce its standing within the African aviation market and its broader global positioning.