Fastjet Zimbabwe, an award-winning airline, has announced the introduction of an enhanced value-based Fare Family structure available to all customers across all channels.
The airline continues to expand its offering with more options to suit travel plans across the airline’s growing network.
Until recently fastjet offered its customers a choice between two types of fares, Value and Value Plus fares.
The new offering is called Value Flex and it comes with a revamped Value Plus with additional new benefits included with each fare.
The entry-level ‘Value’ fares include a generous baggage allowance plus the opportunity to change bookings, with a change fee and fare difference where applicable.
The new ‘Value Flex’ fares offer customers the same baggage allowance as the Value fares, plus extra flexibility when it comes to changing travel plans, with two no-fee changes permitted at any time prior to travel.
The ‘Value Plus fares now include unlimited no-fee changes, refundability, and two pieces of checked baggage allowance with a combined weight allowance of 32kg. These fares represent a premium offering that the airline is introducing in response to customer feedback.
Nunurai Ndawana, fastjet Zimbabwe spokesperson said, “In this ever-changing environment, our customers are always looking for solutions that give them the most value and flexibility. We believe this new Fare Family will provide our customers with a choice in managing their bookings”.
Speaking at Africa’s Travel Indaba, Vivian Ruwuya, fastjet Zimbabwe Chief Commercial Officer said, “We are thrilled to introduce our enhanced Fare Family across our network of flights. We recognise that travel plans can change at short notice, our customers want flexibility when they book with fastjet, and through our new fare family we have provided them with exactly that, plus more”.
“In addition to enhancing choice and flexibility, we remain committed to offering value. New return fares, which are now available for booking, further reduce the cost of our lowest fares acting as a catalyst to encourage more people to fly across our network. This new enhancement will bring lower fares on offer that our customers can take advantage of and book,” said Ruwuya